November 06, 2019 at 03:41PM


Cora, the first digital customer assistant to be launched by a bank, is reaching out to customers in new ways – and new forms. JP McKenna, Innovation Lead for Personal Banking at NatWest and RBS, explains how she’s reshaping CX ‘Hey Google! Talk to NatWest Voice’ is how 500 customers are currently interrogating their bank in the first public trial of its kind by a UK high street name. They’re…



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